Definitions

• "Request" — any successful API call returning a 2xx HTTP status code to our endpoint.
• "API Key" — the unique alphanumeric credential issued to the client to authenticate API calls.
• "Dashboard" — the web-based portal for monitoring usage, billing, and logs.
• "Data" — all information transmitted to our servers via the client's API integration.
• "Billing Cycle" — one calendar month, resetting on the 1st of each month.

Acceptance of terms

By activating an API Key or accessing the service, you agree to be bound by these Terms & Conditions. If you do not agree, you must not use the service.

These terms apply to the client entity and all users operating under the client's account. The client is responsible for ensuring all users are aware of and comply with these terms.

Billing, tiers & overages

• All prices are exclusive of 18% GST, which will be added at the time of invoicing.
• Unused requests do not roll over to the next billing cycle.
• If the client exceeds their tier limit, access may be throttled or auto-upgraded to the next tier. The client will be notified before any auto-upgrade.
• We reserve the right to audit usage logs at any time to verify compliance with the subscribed tier.

Data retention & compliance

All data transmitted through the API is retained for a period of 8 (eight) years from the date of the originating transaction, in compliance with applicable statutory requirements.

• The client is solely responsible for the accuracy, legality, and completeness of data transmitted.
• We do not verify, validate, or take responsibility for the content of client data.
• Upon termination of a subscription, data will be archived for 30 days before permanent deletion, unless retention is required by law.

"We reserve the right to retain data beyond the 8-year period where required by applicable Indian law, including the GST Act, Income Tax Act, or any regulatory directive."

API usage & rate limiting

• Clients must not send more than 10 requests per second ("burst limit") even if their monthly quota allows it.
• We reserve the right to throttle or temporarily suspend access if usage patterns threaten server stability.
• Clients must not reverse-engineer, decompile, or attempt to extract source code from the API.
• API Keys must not be shared with any third party. Any usage under a client's key is the client's sole responsibility.
• Use of the API for illegal, fraudulent, or harmful purposes is strictly prohibited and will result in immediate termination without refund.

Service level agreement & uptime

• We target a monthly uptime of 99.5%, excluding scheduled maintenance windows.
• Scheduled maintenance will be announced with a minimum of 24 hours' notice via the Dashboard and registered email.
• In no event shall we be liable for any loss of profit, data, or business interruption arising from API downtime, whether scheduled or unscheduled.
• SLA credits, where applicable, will be issued as request quota credits, not monetary refunds.

API key security

The client is 100% responsible for safeguarding their API Key. All requests made using a client's API Key will be treated as authorised by the client, regardless of whether the key was compromised.

"If an API Key is lost, stolen, or compromised, the client must immediately revoke it via the Dashboard and notify us. Requests made prior to revocation remain the client's financial responsibility."

Termination & refund policy

• Clients may cancel their subscription by providing 15 days written notice before the next billing cycle.
• Payments already made for the current billing cycle are non-refundable once the cycle has commenced.
• We reserve the right to terminate any account found to be in violation of these terms, without prior notice.
• Upon termination, API Key access will be revoked within 24 hours. Data archival will proceed per Section 04.

Governing law & disputes

These Terms & Conditions are governed by the laws of India. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Maharashtra, India.

• Disputes should first be raised via our support channel. We aim to resolve complaints within 15 business days.
• If unresolved, disputes may be escalated to arbitration under the Arbitration and Conciliation Act, 1996.